Terms + Conditions

Welcome to Marine Vitality. These Terms & Conditions (“Terms”) govern your use of our website (www.marinevitality.com.au) and your purchase of products and services offered by Blue Harvest Pty Ltd (“Marine Vitality”, “we”, “us”, or “our”). By accessing our site or purchasing our products, you agree to be bound by these Terms.

Marine Vitality is an Australian-based pet wellness brand providing premium, science-backed supplements derived from mussels and other marine resources harvested in Jervis Bay. Our products are designed to support healthy, happy pets while staying true to our zero-waste and sustainability values.

Eligibility & Use of Site

You must be at least 18 years old, or have the involvement of a parent or guardian, to purchase products from our website. By placing an order, you confirm you are legally capable of entering into a binding contract. Our products are intended for personal use only and must not be resold without written consent.

Orders & Payments

When you place an order, you agree that all information provided is accurate and complete. We accept payment methods listed at checkout. Prices are shown in Australian dollars (AUD) and may be updated at any time.

Shipping & Delivery

Orders are processed and dispatched within the timeframe outlined in our Shipping & Returns policy. Delivery times are estimates only and may vary depending on your location or external factors beyond our control.

Returns & Refunds

As our products are consumables, we cannot accept returns for change of mind. If your order arrives damaged or incorrect, please contact us within 7 days of receipt. Refunds or replacements will be provided in line with Australian Consumer Law.

Product Information & Use

Our supplements are designed to support pet health and wellbeing. They are not intended to diagnose, treat, cure, or prevent any disease. Always consult your veterinarian before making significant changes to your pet’s diet or health plan.

Intellectual Property

All content on this website, including text, images, logos, and trademarks, is the property of Blue Harvest Pty Ltd or its licensors. You may not copy, reproduce, distribute, or use any material without our prior written consent.

Limitation of Liability

To the maximum extent permitted by law, Marine Vitality is not liable for any loss, damage, or injury resulting from the use of our products or website. Nothing in these Terms excludes rights you may have under Australian Consumer Law.

Privacy

Your use of our site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of NSW.

Contact Us

For any questions regarding these Terms, please contact us at marinevitality@blueharvest.com.au

Subscriptions

If you choose a subscription (auto-delivery), you agree to recurring billing until cancelled. You may pause, change, or cancel your subscription at any time through your account settings. Changes will apply to future orders only. Subscription discounts cannot be combined with other promotions.

Promotions, Discounts & Offers

From time to time we may offer promotional discounts or special offers. These are subject to their own terms, may be withdrawn at any time without notice, and cannot be exchanged for cash. Only one promotion or discount can be applied per order unless otherwise specified.

Product Disclaimer

Our products are intended for animal use only. They are not a substitute for professional veterinary advice, diagnosis, or treatment. Always consult your veterinarian before introducing new supplements to your pet’s diet. Results may vary between pets.

Changes to Terms

We may update these Terms from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The most current version will always be posted on this page. Your continued use of our website and products after changes are made constitutes acceptance of the updated Terms.